TransportBPOTransportBPO
Services Industries Integrations Motor clubs Pricing How it works Resources Locations About Start Free Week Get a quote
657 777 0006 Email us WhatsApp
24/7 Live Dispatch

24/7 Live Dispatch for transportation fleets.

An outsourced dispatch service that runs your drivers in real time — 24/7 dispatch support outsourcing with a live desk staffed every day of the year. We pick up where your in-house team clocks off and absorb the surges they can’t staff for, working inside the dispatch software you already use. Month to month, no setup fees, first week free.

Get my free coverage plan 657 777 0006
Dispatcher at a multi-monitor desk coordinating live jobs TransportBPO TransportBPO
On the desk

Real 24/7 live dispatch, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Fleet owners weighing dispatch outsourcing for the first time, operations managers who lose bookings overnight or can’t cover weekends and holidays, and small fleets where one dispatcher’s sick day takes the whole desk down.

What’s included

  • Live driver coordination and routing in real time
  • Overnight, night-shift, weekend and holiday coverage
  • Overflow and peak-hour surge dispatch
  • Multi-fleet and multi-location dispatch from one desk
  • Booking confirmations and driver-arrival calls
  • Daily dispatch summaries and answer-time reporting

How it works

01

We learn your desk

Your zones, your drivers, your booking rules, your software — documented so every agent dispatches the way you would.

02

We log into your tools

No migration. We work inside your existing dispatch/TMS and connect your lines, with a short shadow period to calibrate.

03

We run your drivers live

Start with overnight or overflow, then expand to the full desk. You watch missed calls and idle time drop.

How it flows

From first ring to handled — live.

Every 24/7 live dispatch request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Taxi & Cab

Booking, dispatch & overnight cover for cab and minicab fleets.

Towing & Recovery

Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.

Trucking & Freight

Load booking, broker negotiation, ELD/HOS support for carriers.

NEMT & Medical

Broker-compliant scheduling — Modivcare, MTM, Veyo, Access2Care.

Straight answers

Questions about 24/7 live dispatch.

Dispatch outsourcing means a trained external team runs your dispatch desk — answering calls, assigning drivers and tracking jobs — instead of in-house staff. At TransportBPO each outsourced dispatcher logs into your own dispatch software, answers in your company name, and follows your zones and booking rules, so the desk works exactly like yours — just staffed around the clock.
Yes. Any fleet can outsource dispatch services: you forward your lines, grant a login to your own dispatch software, and a trained external desk answers, books and dispatches in your company name. That is how TransportBPO runs transportation dispatch for taxi, towing, NEMT, trucking and courier fleets — month to month, with the first week free.
US plans start around $1,700 a month for a dedicated dispatcher — an effective $10.60 per hour — while pay-as-you-go dispatch runs about $14 per hour, with the UK, Canada and Australia priced in local currency. Per TransportBPO’s internal analysis, that is typically 50–70% below the fully-burdened cost of an in-house dispatcher. No setup fees; first week free.
Yes. We log into the dispatch platform or TMS you already run — iCabbi, TaxiCaller, TowBook, Dispatch Anywhere and others. There is no migration and your data never leaves your system.
Everything an in-house dispatcher does, from our staffed desk instead of your office: answer calls in your company name, book jobs, assign and track drivers inside your dispatch platform, and keep customers updated. A virtual dispatcher service through TransportBPO can cover a single shift — overnight or weekends — or run the whole desk as a full 24/7 dispatch service.
Yes — small fleets are the core of our book. A three-truck tow operation gets the same live dispatch service as a hundred-vehicle fleet: a trained dispatcher answering in your name for a fraction of one in-house salary, with pay-as-you-go hourly pricing if you don’t need a full-time seat.
Most fleets do. Begin with overnight or overflow dispatch, prove it out, and expand to a full 24/7 desk when you are ready. There is no contract lock-in either way.
Strictly month to month. There is no long-term contract, no setup fee, and the first week is free — so you can trial the desk on real calls and walk away if it doesn’t earn its keep. Most operators stay because the recovered bookings show up in the first month’s numbers.
During onboarding we document your service area, driver roster, and booking logic so dispatch decisions match your own. Agents are trained on your account, not shared across dozens of fleets.
Further reading

Guides on 24/7 live dispatch.

In-house vs outsourced dispatch: the real cost comparison What does a transportation dispatcher actually do? How outsourced dispatch actually works, step by step The true cost of an in-house dispatcher in 2026
Get your 24/7 live dispatch plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, call 657 777 0006.

Rather talk it through? Book a 15-minute call or WhatsApp us.